Privacy Policy

Privacy Policy for eliteeyeguard.com

Effective Date: November 22, 2024
Welcome to EliteEyeGuard.com, operated by Elite Eye Guard. Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

1. Data Controller

The data controller responsible for your personal data is:
Elite Eye Guard
Old Clingre Farm, Taits Hill, Dursley, Glos, GL11 6BL
Email: [email protected]

2. Data We Collect

We may collect the following categories of personal data:

  • Personal Identification Data: Name, email address, phone number, billing/shipping address.
  • Payment Data: Limited details necessary to process your transactions. We use secure third-party payment processors.
  • Website Usage Data: IP address, browser type, browsing behavior, and device information (via cookies and analytics tools).
  • Communication Data: Messages or inquiries sent via email or contact forms.
  • Order Information: Details of purchases, including products ordered and transaction history.

3. How We Use Your Data

We process personal data for the following purposes:

  • Order Fulfillment: To process and deliver orders, and handle returns or refunds.
  • Customer Support: To respond to inquiries and provide assistance.
  • Marketing: To send newsletters, promotions, and other updates (with your consent).
  • Website Analytics: To improve our website functionality and user experience.
  • Legal Compliance: To comply with legal obligations, such as tax reporting.

4. Legal Basis for Processing Data

We process your personal data based on the following legal grounds:

  • Contractual Obligation: Processing necessary to fulfill your purchase or service requests.
  • Consent: When you subscribe to newsletters or agree to cookie usage.
  • Legitimate Interests: Improving our services and marketing to relevant audiences.
  • Legal Obligations: Compliance with legal and regulatory requirements.

5. Sharing Your Data

We do not sell your personal data. However, we may share it in the following circumstances:

  • Service Providers: Payment processors, shipping companies, and IT support services that assist in fulfilling your orders.
  • Legal Obligations: When required by law or in response to lawful requests by public authorities.
  • Business Transfers: In case of mergers, acquisitions, or sale of assets, your data may be transferred.

6. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purposes outlined in this policy.
  • Comply with legal, tax, and accounting obligations.

Once retention periods expire, data will be securely deleted or anonymized.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies collect data such as:

  • Pages visited and actions taken.
  • Preferences (e.g., language settings).

You can manage cookie preferences via your browser settings. Some cookies are essential for website functionality.

8. Security Measures

We implement industry-standard security measures to protect your data, including:

  • Encryption: Secure HTTPS protocol for data transmission.
  • Access Controls: Restricted access to personal data by authorized personnel only.
  • Regular Audits: Routine checks for vulnerabilities and system updates.

Despite these efforts, no system is completely secure, and we cannot guarantee absolute protection.

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

  1. Access: Request access to your personal data.
  2. Rectification: Request correction of inaccurate or incomplete data.
  3. Erasure (Right to be Forgotten): Request deletion of your data under certain conditions.
  4. Restriction: Request restricted processing of your data.
  5. Data Portability: Request transfer of your data to another service provider.
  6. Objection: Object to data processing based on legitimate interests or direct marketing.
  7. Withdraw Consent: Withdraw consent for data processing at any time.

To exercise your rights, please contact us at [email protected].

10. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of these external sites.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal requirements. Updates will be posted with the revised “Effective Date.”

12. Contact Us

For questions or concerns about this Privacy Policy or your data, contact us at:
Elite Eye Guard
Old Clingre Farm, Taits Hill, Dursley, Glos, GL11 6BL
Email: [email protected]

This Privacy Policy ensures compliance with GDPR and demonstrates our commitment to transparency and user privacy. Thank you for trusting Elite Eye Guard with your data!